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Return Policy

Last Updated: 06/25/2024

Thank you for shopping at Aqua Hydro Shop. We appreciate your business and want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with an item you have purchased, we will gladly assist you in the return process.

Return Conditions:

  • We will accept returns on any item for any reason within 30 days of delivery.

  • To be eligible for a return, the item must be returned in its original packaging

  • Returns must include all original tags, manuals, and accessories.

Initiating a Return:

  1. Please contact us at support@aquahydroshop.com to initiate the return process.

  2. Provide your order number, the item(s) you wish to return, and the reason for the return.

  3. Our customer support team will guide you through the return process and provide you with a return authorization.

Return Shipping:

  • Customers are responsible for return shipping costs unless the item received is damaged or defective.

  • For your protection, we recommend using a trackable shipping service and purchasing shipping insurance.

Refund Process:

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

  • If the return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

  • Please allow a few business days for the refund to reflect in your account.

Damaged or Defective Items:

  • In the rare event that you receive a damaged or defective item, please contact us immediately at support@aquahydroshop.com.

  • We will provide further instructions on how to proceed with a return or replacement.

Exchanges:

  • We do not offer direct exchanges. If you need a different item, please follow the return process, and then place a new order for the desired item.

Contact Information:

We reserve the right to update or modify this return policy at any time without prior notice. It is recommended to review this policy periodically for changes

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